At Italian Era, we are committed to providing fast and reliable shipping services to ensure your shopping experience is smooth and enjoyable. Please read our shipping policy below for more details.

1. Processing Time:
   • Orders are Delivered within 1–4 business days (Monday to Friday, excluding holidays).
   • Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Options: We offer Free shipping all over india and we mainly use blueDart, Delhivery, Shiprocket and DTDC
3. Tracking Your Order:
   • Once your order has been shipped, you will receive a tracking number via email to track your package.
4. International Shipping:
   • We currently do not ship international, Please stay tuned we will notifiy you when its available.
5. Address Accuracy:
   • Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect address information.

Return Policy

At Italian Era, we want you to be completely satisfied with your purchase. If you are not happy with your items, we offer a hassle-free return process.

1. Eligibility for Returns:
   • Returns are accepted within 7 days from the date of delivery.
   • Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
   • Final sale items, including sale, clearance, and custom orders, are not eligible for returns.
2. Return Process:
   • To initiate a return, please contact our customer service team at Infoitalianera@gmail.com to receive a return authorization and instructions.
   • Once approved, please return the item(s) to the provided address within 7 days.
   • Customers are responsible for return shipping fees unless the item received was damaged or incorrect.
3. Refunds:
   • Refunds will be issued to the original payment method once the returned item(s) are received and inspected.
   • Processing time for refunds is typically 2-3 business days from receipt of the returned items.
   • If the return does not meet our policy requirements (e.g., the item is worn or damaged), we reserve the right to deny the refund.
4. Exchanges:
   • We do not offer direct exchanges. If you’d like a different size or color, please return the original item and place a new order.
5. Damaged or Incorrect Items:
   • If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a free return and issue a full refund or replacement as per your preference.
6. Refunds for Sale Items:
   • Items purchased on sale are eligible for a refund, provided they meet our return criteria. However, they must be returned in the original, unworn condition.
   • Return/ exchange/ damaged / replacement request can be raised in 7 business days
   • Once we receive the request we will replace the products in 1-2 business days
   • Refund will be credited to the original bank account in 5-7 business days